RethymnoCab Privacy Policy
Updated as of 07th January 2023
Who will process your data?
The controller of your data is the respective RethymnoCab.com company, as an operator of the Platform, and the Driver (as defined in the Terms), as a provider of taxi services in Heraklion, Chania, Rethymno, Mykonos, and other locations. If you book a taxi service, the Driver and RethymnoCab.com act as the “Data Controller.” You may reach each Data Controller at their registered address or at the email info@rethymnocab.com.
Why Data Controllers process your data, what personal data is involved and what are the legal grounds?
(1) To provide the Booking Services: We process your data in order to fulfill our contractual obligations to you under the Terms. This includes an obligation to connect you as the User with the Driver and to send you notifications about your booking. This is the fulfillment of the contract between you and RethymnoCab.com. For this purpose, we may use your data that you have provided to us or will provide in the future by ordering or using the Booking Services.
(2) To send newsletters: If you make a booking and have not refused receiving newsletters, RethymnoCab.com may occasionally send you such a newsletter because it is our legitimate interest.
(3) To protect our rights: We may need to process your information to claim or protect our rights.
(4) To promote our Booking Services, Transport Services, and the Platform.
(5) To improve our Booking Services, Transport Services, and the Platform.
(6) To analyze and optimize our marketing efforts.
Cookies Policy
How long will we or the Driver process your data?
Data according to subparagraph (1) and (A) – provision of taxi services – will be processed until the Booking Services and Transport Services are fully completed, and there are no outstanding obligations. If you book a taxi in Heraklion, Chania, Rethymno, Mykonos, or other locations, we will keep your Account active until you ask us to delete it.
Data according to subparagraph (2) – sending newsletters – will be processed until you refuse to receive newsletters.
Data according to subparagraph (3), (4), (5), (6), and (B) – protection of our and the Driver’s rights, as well as the promotion, improvement, and marketing of our taxi services – will be processed until the legitimate interest lasts
To whom we may transfer your data?
We may transmit your data to Drivers and to our suppliers who provide us with IT, marketing, and other support services, always in accordance with the above-mentioned purposes. This includes taxi service providers operating in Heraklion, Chania, Rethymno, Mykonos, and other locations. If you book a taxi service through our platform, your data may be shared with the respective Driver to facilitate your booking.
If we transmit your data outside of the EU, protection of the data will be ensured under standard contractual clauses. Additional information may be obtained on the European Commission's websites. We may also transmit your data to authorities, to the extent required by applicable laws.
Your rights
Legal rules on personal data protection guarantee you various rights in the area of personal data protection. To the extent guaranteed by legal rules on personal data protection—especially GDPR—you may request access to your data from us (information about what specific data we process and how we work with them). You may request restriction of the processing of your data (which means that we do not delete the data but will not work with them); you may request data deletion and correction (always if the legal conditions are met). You also have the right to object to the processing of data and may exercise your right to data portability.
To exercise any of these rights regarding our taxi services in Heraklion, Chania, Rethymno, Mykonos, and other locations, contact us via the contact details stated above. The easiest way is to send us an email at info@rethymnocab.com, and we would be glad to help you exercise your rights. If you believe that we are violating legal rules by processing your personal data, you have the right to lodge a complaint with the national supervising authority.
Objections against processing:
If you do not want to receive our newsletters regarding taxi booking and transport services, you may refuse them using the link in each newsletter or send us an email. You may also refuse other processing based on legitimate interest.
ADDITIONAL NOTICE
Under the California Consumer Privacy Act ("CCPA"), RethymnoCab.com and Drivers are required to inform California residents who are Users or Passengers about the categories of personal information we collect about you and the purposes for which we will use this information. We collect information that the User provides at the time of booking a taxi service, including the User’s email address, Passengers’ names and contact details, and details about the booking—such as departure and destination details, stops, pricing, and payment information.
We use and disclose the personal information we collect for our business purposes as identified in the CCPA. This includes communicating with you about taxi services in Heraklion, Chania, Rethymno, Mykonos, and other locations, ensuring legal compliance, performing our services, managing internal operations, protecting against security incidents, and improving our taxi booking platform.
California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt out of the sale of your personal information, subject to certain restrictions. We do not, and will not, sell your personal information.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will add or change the “Updated as of” date at the top of the page. If such changes are material in nature, we may provide you with additional notice (such as adding a statement to our website or sending you an email notification).
As a provider of taxi services in Heraklion, Chania, Rethymno, Mykonos, and other locations, RethymnoCab.com is committed to ensuring transparency in how we handle your data when you book a taxi or use our transport services.